Last Updated on September 14, 2022 by Babette Sasha
Zelle is one of the most convenient online payment services. It is fast, secure, and simple. Zelle is integrated with more than 30 banks of the U.S and hence making it easier to enroll in Zelle. Even if your bank does not support Zelle, you can enroll in it using your debit card or Visa card.
Zelle has grown popular with time due to its instant services. It is a P2P transfer service; hence it is quick and secure, completing the transaction typically within minutes.
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Why am I temporarily locked out of Zelle?
If you are enrolling in Zelle, and suddenly, you see a message “Profile Locked: For security reasons, your account has been locked. Please contact customer service,”
You can do several things to resolve it.
You might already know that with Zelle, you cannot enroll with an international card. You must keep in mind that you are enrolling with a Visa or Mastercard debit card only. The card must be associated with a bank in the U.S. Zelle does not work with international bank accounts.
You will not be able to use certain cards, such as:
Business debit cards, Credit cards, Internationally-linked cards, Gift cards,
Pre-paid cards from institutions, not in the Zelle network.
Ensure that the information you entered matches your debit card information. There might be some typing error so, your debit card got denied by Zelle.
Double-check the information such as:
- The same name which is on your debit card
- CVV number
- Your correct address, city, state, zip code
- Debit card number
- Expiration date
If you still are experiencing trouble, there might be some technical issues with the bank or Zelle.
It is suggested to contact your bank, or, credit union and verify the debit card information they have in their file. After you verify, you can try enrolling again.
Zelle account permanently locked
There could be a few reasons why your Zelle account has been permanently locked.
- You entered the details wrong and tried it several times.
You are trying to log in with an account that either does not exist or isn’t your account. Entering the wrong log-in details or trying to log in using a different phone number can lead to this issue.
2. Tried logging in with an incorrect password multiple times
Are you having difficulty remembering your password? If you have input the wrong password multiple times; this might lead to permanently locking you out of Zelle.
As mentioned above, you should try to enter the correct login details if you do not want to be locked out of Zelle.
3. Zelle security reasons:
This issue mostly arises because of Zelle’s security policies. If your account got hacked, or someone else has tried logging in with your phone number, they might lock your account.
If they noticed suspicious activities on your account, they locked the profile. However, this might be for your good as nobody will be able to access your account again.
How to unlock my Zelle Account?
If you are locked out of Zelle you might be worried about unlocking the account.
However, there are only a few things that can prove useful.
Double-check your log-in details. Do not try logging in with the same details multiple times. If there was an error on the first try erase the log-in details and try with the correct details once again. Your account might open.
If you forget your password, you can easily reset it. Do not try logging in with the same password multiple times as this could permanently lock you out.
You can reset your password by following the given steps:
- Go to the log-in page.
- Now click on the “forgot password” option provided near the “login” button.
- A new page will appear.
- Now enter the correct email address linked with your Zelle account.
- The link to reset your password will be sent to you in your email.
- Don’t forget to check your spam folder if you do not find it in your inbox.
The last thing you can do is; to get assistance by calling Zelle customer services.
State your query to them and they might guide you on what can be.
How to unlock a permanently locked Zelle account
Once blocked, it is almost impossible to retrieve your Zelle account. However, only one thing can solve this problem. You need to enroll in Zelle with a different bank account.
If you do not have a different bank account, you might need to open a new bank account to be able to use Zelle again.
You can also try calling the customer care services of Zelle. However, there is little they can do to help you.
Can I log in to another account if my Zelle profile is locked?
If you have another Bank account associated with a different phone number or email address, you can make a new Zelle account.
If you even have another Zelle account, you can log into that too.
How long will my account be locked?
Your Zelle account will remain locked until you take the necessary steps to unlock it. You must try solving the issue. A locked Zelle account will not open again until you resolve the issue.
Still, having trouble?
You can visit the official Zelle website and find their customer care services number. From there, you can call the support team and raise your query.
There can be various reasons, your account is blocked permanently. You should always cross-check the debit card information you entered is correct and make sure you enter the correct password while logging in.
We hope the given solutions have helped you with resolving your issue. Let us know in the comment box below!